Dear Patients,
It has been challenging for us at CMA to find an effective and efficient way to communicate with our patients during our times. Between landlines, cell phones, texting, and emails we often find ourselves having to use multiple ways to communicate leading to confusion and requiring more of our time. Therefore in an effort to avoid misunderstandings and miscommunications we have created a communication policy. We can no longer text, email, and/or call patients depending on their personal preferences.
APPOINTMENT CONFIRMATION: ONE CALL WILL BE MADE TO THE PHONE NUMBER IN THE CHART. IF THE MAILBOX IS FULL OR NOT SET UP WE WILL NOT BE ABLE TO CONFIRM THE APPOINTMENT. PLEASE BE AWARE WE HAVE A CANCELLATION POLICY.
TO INFORM YOU OF TESTING RESULTS: THREE ATTEMPTS TO CALL THE NUMBER IN THE CHART WILL BE MADE. IF THE MAILBOX IS FULL OR NOT SET UP WE WILL TRY FOR A TOTAL OF THREE TIMES TO LEAVE YOU A MESSAGE, THIS WILL BE DOCUMENTED IN THE CHART. IF WE ARE ABLE TO LEAVE A MESSAGE, PLEASE LISTEN TO THE MESSAGE BEFORE CALLING BACK.
RETURNING CALLS:ONE CALL WILL BE MADE TO THE NUMBER GIVEN FOR THE RETURN CALL, PLEASE LISTEN TO THE MESSAGE BEFORE CALLING BACK.
SCHEDULED PHONE CONSULTS: ONE ATTEMPT WILL BE MADE TO THE NUMBER GIVEN FOR THE CONSULT. PLEASE BE AWARE THAT MISSING A SCHEDULED PHONE CONSULT WILL HAVE THE CANCELLATION POLICY APPLIED TO IT.
EMAILS: IF YOU HAVE A QUESTION TO EMAIL TO DR. LAZARE, EMAIL DIRECTLY TO COLLABORATIVEMEDICALARTS@GMAIL.COM. PLEASE DO NOT EMAIL DR. LAZARE DIRECTLY. FOR EMAILS WITH A BRIEF QUESTION THERE WILL BE NO CHARGE BUT IF THE EMAILS REQUIRE MORE THAN FIVE MINUTES OF THE DOCTORS TIME, AS WITH A PHONE CONSULT, THERE WILL BE A CONSULTATION FEE.
DR. LAZARES CELL PHONE IS MEANT FOR URGENT, NEW, ACUTE CONCERNS ONLY. PLEASE DO TEXT OR CALL IF YOU HAVE AN URGENT CONCERN. IF YOU DO NOT HAVE AN URGENT CONCERN CALL THE OFFICE WITH YOUR QUESTION. IF YOU HAVE AN ACUTE CONCERN DURING OFFICE HOURS (TUESDAY-FRIDAY 10-4) CALL THE OFFICE 518-721-8417. PLEASE DO NOT WAIT UNTIL THE EVENING OR THE WEEKEND IF YOU ARE AWARE OF AN ACUTE CONCERN DURING THE DAY.
We thank you for your patience and understanding.